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10 ways tablets improve the customer experience

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No matter whether it’s retail, hospitality, or government, modern business is all about the customer experience where consumers or patrons effortlessly interact with a brand. And increasingly business is turning to tablets to assist them with the task. Serving as kiosks, mobile Point of Sale, or just catering to the omnichannel environment, the humble tablet…

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Shoplifting in fitting rooms

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When it comes to store security, the fitting room remains one of the most challenging areas for retail outlets to monitor and guard against shoplifting. By nature, fitting rooms are private, out of CCTV range and offer a venue for the would-be shoplifter to conceal items before removing them from the store. There are, however,…

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No cashier, no lines – Amazon Go opens in Seattle

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After months of testing and trials, retail behemoth Amazon has officially opened its flagship store in Seattle, launching a cashier-free, tech-savvy convenience shop known as Amazon Go. With “no lines, no checkouts” and “the world’s most advanced technology” the store showcases a possible future for the retail industry where consumers enter, grab their items and…

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Shopping experience to get mobile, personal and social

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Mobile retail is set to rise, shopping is about to get a whole lot more personal and social media is set to enter a new phase as a real retail driver. These are the big-ticket items tipped to emerge this year as Australian retail enjoys a reprieve from the doom and gloom of mid 2017.…

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Eight retail loss predictions for 2018

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2018 heralds a new year for retailers combatting the ongoing onslaught of theft, but they will have a host of advanced tools at their disposal as fresh technology and improved strategies come into play. These are the top trends likely to occur in loss prevention in 2018, and how they can arm your store against…

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mPOS, tablets and digital payments all set to increase in 2018

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Tablets are set to become an even more common feature at your local shop, café and customer service counter over the coming year as hospitality and retail continues to embrace the tablet trend. These are the predictions of researchers as mobile Point of Sale takes out an increasing market share and the convenience of new…

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Amazon launches in Australia

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After months of speculation, Amazon is up and running in Australia as of this week. The launch on December 5 comes later than expected but just in time for what the Australian Retail Association tips will be a $50 million retail Christmas pie. So, after months of watching, waiting and worrying, here’s what the retail…

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Positive forecast for Christmas shopping tempered by warning of retail loss

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The Australian Retail Association has released its festive season predictions, tipping Australians will spend over $50 billion on Christmas shopping over the coming weeks, marking a 2.8 per cent rise on last year. Meanwhile retailers are urged to maximise their security over the period, with 35 per cent of annual retail loss incurred during the…

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What benefits would RFID offer my retail business?

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RFID has been a buzzword in retail over recent years, but for many operators the investment in new technology and tracking begs one simple question: What benefits would RFID offer my business? Here’s a quick guide to RFID, how it works, what it offers, and how you go about making this technology work for you.…

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Vitag RF and AM questions answered

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When it comes to securing merchandise with electronic article surveillance, two major technologies rule the roost – RF and AM. Both have been widely used for years and are proven strategies to reduce retail shrink. Yet as a retailer how do you select between the two? Here are the most common questions and answers relating…

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